Hello Now App – Frequently Asked Questions
Welcome to the Hello Now app, your companion for guided mindfulness practices as part of your course. Below you’ll find answers to common questions about getting started, accessing content, and managing your subscription.
Getting Started
Download and install the Hello Now app from the App Store (iPhone) or Google Play(Android).
Open the app and tap Create Account.
Use the email you registered with for your course.
Create and confirm your password.
Log in with your credentials.
Tap the Courses tab at the bottom navigation.
Tap the + icon at the top right of the screen to add a course.
Enter the unique course code provided by your teacher or course coordinator
The course will appear locked until you start your free trial or subscribe.
All course purchases and codes come directly from your course provider as part of your course registration. You will receive your unique course code via email or from your course coordinator.
When you add a course using your course code, you will be prompted to subscribe via the app’s in-app purchase system.
This subscription starts with a 3-month free trial
You can cancel anytime within the 3-month trial without being charged.
If you choose to continue after the trial, your subscription will automatically renew annually at $44 AUD per year.
This annual subscription also unlocks access to additional subscriber content across the app alongside your course materials.
Yes! After subscribing to your first full-price course, you can add additional courses for just $1 AUD per year each. You will receive your course code from your course provider when you enrol in their course.
Update to the latest app version from the App Store or Google Play.
Log in with your existing credentials.
Add your new course code from your course provider to unlock current content.
No worries! You might need to:
Create an account if you haven’t already.
Use the “Forgot password” option to reset your password if needed.
If you still can’t log in, please contact us at info@openground.com.au for support.
Guided mindfulness practices aligned with your course.
A Reflection Space where you can note insights and progress.
Access to additional subscriber content, updated monthly.
Absolutely! The app is designed to support your learning flexibly. You can follow the weekly practices or engage whenever it suits you.
After the free trial, your subscription renews automatically each year at $44 AUD.
Subscriptions are managed through the app store’s in-app purchase system.
You can cancel anytime via your Apple or Google account settings.
Adding extra courses costs $1 AUD/year once you have an active full-price subscription.
Cancellation & Refund Policy
You can cancel your subscription at any time during your free trial through your Apple or Google account settings to avoid future charges.
No charges will be applied if you cancel within the 3-month free trial period.
Refunds for subscription fees are handled directly by Apple or Google according to their policies.
The previous Hello Now app has been decommissioned, and key course content has moved to the new Hello Now app. Openground will be adding more courses and content to this updated app over time.
If you have any questions about accessing your courses or content, please contact Openground at info@openground.com.au. We’re here to help!
Teachers who previously used the old Openground app can now contact Openground directly to purchase unique course codes for their participants.
All participants will be required to use the app’s in-app purchasing process to access the course, which includes a 3-month free trial followed by an optional annual subscription.
If you’re a teacher or course coordinator needing a course code or support, please reach out to Openground at info@openground.com.au
To listen offline, simply tap the download button next to the audio track play button. Once downloaded, you can access it anytime — even without an internet connection.
You can cancel your Hello Now subscription at any time through your device’s app store. Here's how:
For Apple (iOS) users:
Open the Settings app on your device.
Tap your name at the top, then select Subscriptions.
Find Hello Now in the list and tap it.
Tap Cancel Subscription and follow the prompts.
For Android (Google Play) users:
Open the Google Play Store app.
Tap your profile icon in the top right, then select Payments & subscriptions > Subscriptions.
Find Hello Now and tap it.
Tap Cancel subscription and follow the instructions.
Once cancelled, your subscription will remain active until the end of the current billing period or free trial.
If you have any questions or technical issues, email us at info@openground.com.au. We’re happy to assist!
Thank you for using the Hello Now app.